Mitchell 1 Central Florida

Top Rated Shop Management Solution

Manager™ SE helps you manage all aspects of your shop — from front to back — more efficiently. This complete shop management solution gives you a 360-degree view of your entire shop so you can manage your business operations, your customer service and your repairs more efficiently. Keeping track of all the moving parts in your auto repair business helps you increase car count and revenue per repair order, improve communications within the shop, project a more professional image, and boost profitability.

Here are some of the top features that make Manager SE the auto repair shop management system of choice, trusted by generations of auto repair professionals:

* Fast and Accurate Estimates – User friendly parts and labor estimating tools integrated with the ProDemand® repair information system
* Business Reporting – Over 180 integrated reports give you full visibility into your business
* Interactive Work in Progress Screen – Powerful dashboard delivers at-a-glance insights
* Electronic Parts Catalogs – The industry’s largest collection of aftermarket parts vendors, including specialty parts and tires
* Customer Engagement Tools – Use your customer data to communicate with customers and deliver a world class customer experience
* Scheduling – Improve workflow by maximizing available resources, including technicians, bays and equipment
* Shop Management Forum – Connect with thousands of auto repair professionals in a dynamic interactive community

Business Management

The number one goal of Manager SE is to help you attain your business objectives. Manager SE gives you all the tools you need to manage your shop’s performance from under the hood. You’ll have reports for all aspects of your shop, safeguarded data in the event of catastrophic loss, and real-world support from your peers in our Management Forum community.


Measure and manage your business with over 180 integrated reports. Dive into your performance to see where you’re doing well and where you need to make adjustments. You’ll see car counts, total sales by department, average RO amount, invoice profit summaries, service writer and technician productivity, coupon utilization and so much more – plotted by day, week, month and year. So you have visibility into every aspect of your shop’s performance.

Part Ordering

We’ve got an ever-growing collection of leading parts catalogs, including specialty parts and tires — just a click away in Manager SE. Check warehouse inventory and order parts with up-to-the-minute pricing. If a catalog has a picture of the part, Manager SE will display it, giving you confidence that you’re ordering the exact part you need. Purchase orders are automatically created and easily accessible for each order. Tire cataloging includes its own pricing matrix and automatic application of tire disposal fees

Technician Assignment/Worksheet

In a single printout, give your techs everything they need to move a vehicle through the shop. Labor descriptions and times, parts required, and mileage/last visit, all available in a handy checklist format that comes back to the service advisor to help your QC. There’s even room for the tech’s notes, so that his or her observations of the vehicle can get entered into Manager SE for future recommendations.

Service Writer Tools

Effective and profitable service writing can make or break your repair business – and Manager SE gives you all of the tools you need to get the most out of your customer interactions and service writing. It’s the perfect companion to your shop management workflow.

Vehicle Recommendations

Vehicle recommendations are a big profit center for your shop. For instance, need to know if it’s better to replace a past-due timing belt or a water pump? These recommendations are attached to each vehicle and Manager SE automatically alerts you to mention them to your customer when the vehicle is looked up. Better yet, if you are a SocialCRM customer, these recommendations can automatically be turned into emails and postcards to your customers.


Build accurate, dependable and profitable estimates easily, each and every time with the confidence that only Mitchell 1’s decades of parts and labor knowledge can deliver. Manager SE is integrated with ProDemand’s maintenance schedules, TSBs, recalls, tracking, and industry-leading labor guides, so you can easily add parts and labor to your estimates and work orders.

Plate to VIN

Enter the license plate number and Manager SE automatically provides and decodes the VIN, quickly delivering vital vehicle information such as year, make, model, engine type, service history and account details to help speed up the estimating process for service writers.

Symptom Wizard

An extensive symptom and diagnostic task database allows you to go from symptoms described by your customer to work order in one click. Common symptoms and recommended procedures can be added to your work order, giving your techs have a head start in diagnosing the problem.